Terms & Conditions

Checkup.care provides software for healthcare professionals and organisations in India. Depending on the subscribed plan and enabled features, services may include:

• Outpatient and inpatient workflows.
• Electronic medical records, prescriptions and clinical documentation.
• Appointment scheduling and teleconsultation support.
• Pharmacy, inventory, billing and receipt management.
• Medical-document uploads and optical character recognition ("OCR").
• Internal communication between authorised users.
• Public doctor and clinic profiles, online booking and QR-based access.
• Clinic-configured notifications through WhatsApp and email.
• ABHA/ABDM and Google Calendar integrations.

Availability depends on the applicable plan, configuration and third-party services. A feature described in marketing material is included in your subscription only where stated in the agreed plan or order.

Checkup.care currently provides a web platform, accessible through supported desktop and mobile browsers. These Terms do not describe a separate Checkup.care mobile application.

Subscription accounts are intended for healthcare professionals and authorised clinic or hospital personnel. Patients currently cannot create independent Platform accounts, although they may use public booking pages and other patient-facing features made available by their healthcare provider.

Account holders must be at least 18 years old, legally competent to enter into an agreement and authorised to perform their assigned role.

You must:

• Provide accurate registration and organisation information.
• Keep account details current.
• Protect passwords, login credentials and authentication codes.
• Use individual authorised accounts rather than sharing credentials.
• Notify us promptly of suspected unauthorised access.
• Use the Platform only within the permissions assigned to you.

Customers are responsible for assigning appropriate access, reviewing permissions and removing access when personnel leave or change roles.

Healthcare professionals must maintain the qualifications, registrations and licences necessary for their practice.

Checkup.care provides software and technology services. It does not itself diagnose patients, prescribe treatment, dispense medicines or provide emergency medical care.

Healthcare providers remain responsible for:

• Clinical decisions, diagnoses, prescriptions and treatment.
• Reviewing the accuracy and completeness of patient records.
• Obtaining required patient permissions and maintaining confidentiality.
• Compliance with professional and clinical obligations.
• Ensuring that prescriptions, certificates, discharge summaries and other documents are accurate before issuing them.

Templates, extracted information, charts and other software outputs assist workflows and do not replace professional judgement.

Nothing in this section excludes responsibility that Checkup.care has under applicable law for its own services or conduct.

Customers must have lawful authority to collect, upload, access and share patient information through the Platform.

Customers are responsible for:

• Providing appropriate information to patients about how their data will be used.
• Obtaining consent or other lawful authorisation where required.
• Verifying patient identity and contact details.
• Ensuring records are attached to the correct patient.
• Restricting access to personnel with a legitimate need.
• Obtaining appropriate parent or guardian authorisation for minor patients where required.
• Complying with applicable record-keeping obligations.

Account closure or subscription expiry does not remove a healthcare provider's independent obligation to maintain clinical records.

The respective responsibilities of the Company and Customer for personal-data processing depend on the activity involved, applicable law and any separate data-processing agreement.

The Platform may allow authorised users to upload prescriptions, laboratory reports, discharge summaries and other documents for storage and OCR processing.

OCR may misread or omit information, including patient names, dates, medicine names, dosages, units and laboratory values.

You must upload only information you are authorised to process and verify the patient association before copying results into a record or prescription.

Where enabled, the Platform facilitates teleconsultation between patients and healthcare professionals.

The treating professional is responsible for verifying identity, obtaining required consent, deciding whether remote consultation is appropriate and complying with applicable telemedicine requirements.

Consultation quality may depend on internet connectivity, devices and third-party services. Where an examination or urgent intervention is required, the provider should arrange appropriate in-person care.

These Terms do not authorise consultation recording. Any recording functionality, if introduced, must be supported by appropriate disclosures and permissions.

Healthcare professionals and Customers are responsible for the accuracy of information published on their public profiles, including qualifications, services, availability, fees and contact details.

By enabling publication, you authorise Checkup.care to display the selected profile information publicly. Public information may be indexed by search engines or shared by visitors.

Patients using booking pages must provide accurate information and must not impersonate another person.

Appointment availability and confirmation are subject to the clinic's booking settings and communications. Healthcare providers are responsible for delivering consultations and managing appointment changes.

Refund rules for Checkup.care software subscriptions are separate from any clinic's consultation-fee cancellation or refund rules.

Customers choose whether to enable WhatsApp automation and which supported messages to send.

Before enabling communications, Customers must ensure that:

• Recipient details are correct.
• Required permissions have been obtained.
• Message content is appropriate for the recipient and channel.
• Confidential information is shared only with authorised recipients.
• Marketing preferences and applicable communication rules are respected.

Delivery may depend on third-party services and is not guaranteed. Customers should maintain appropriate alternative communication methods for urgent matters.

Google Calendar integration operates according to the permissions granted by the connecting user. Customers must consider who can access connected calendars before including patient information.

Accepting these Terms does not constitute blanket consent to promotional communications.

ABHA/ABDM features are subject to applicable ecosystem requirements, permissions and availability. Customers must obtain required authorisation before linking or exchanging health information.

The Platform uses third-party services, including AWS infrastructure, Resend for email, Twilio for WhatsApp and Google Cloud Vision for certain OCR processing. Tesseract may also be used for OCR.

Third-party services may have their own terms and privacy practices. Relevant data processing is described in our Privacy Policy.

Availability, limitations or changes in a third-party service may affect an integration. Checkup.care remains responsible for its own obligations under applicable law and any agreed customer contract.

Eligible new Customers receive a 15-day free trial.

No subscription payment is automatically charged during or at the end of the trial. To continue using paid services after the trial, the Customer must make a manual subscription payment.

Customers may discontinue the trial at any time by contacting support. Continued paid access requires payment and activation of the applicable plan.

Paid subscriptions run for 12 months from the date of payment, unless a separately signed agreement expressly provides otherwise.

Payments and renewals are manual. Checkup.care does not automatically debit a Customer for renewal.

Renewal requires a new payment. Access to subscription services may cease after expiry if the subscription is not renewed.

Fees, included features, applicable taxes and any separate service charges will be stated in the agreed quotation, order or invoice. Changes to pricing apply to future purchases or renewals and do not retrospectively change a prepaid subscription.

12.1 Seven-Day Full Refund

A Customer may cancel an annual subscription and request a 100% refund of the subscription payment within seven calendar days from the transaction date.

Send the request from the registered email address to support@checkup.care, clearly identifying the subscription and requesting cancellation and a refund.

Eligibility is determined by when the request is received within the seven-day window, rather than when it is subsequently processed.

12.2 Cancellation After Seven Days

Cancellation requests received after the seven-day window are non-refundable. No partial or prorated subscription refund is provided for unused months.

The Customer retains access for the remainder of the prepaid 12-month period, subject to these Terms.

Because renewal is manual, no future renewal payment is taken automatically.

12.3 Refund Processing

Approved refunds will be processed and credited to the original payment method within five to seven business days. If a payment-provider delay affects completion, we will provide an update.

12.4 Scope

This subscription refund policy does not determine refunds for consultation fees collected by healthcare providers. Any separately purchased implementation, integration or other service must have its cancellation terms disclosed in the applicable order.

Nothing in this section limits a refund or remedy required by applicable law.

Customers retain their rights in the records and other content they lawfully provide. Patient rights in their personal and medical information remain unaffected.

Patient-data export is restricted to the clinic or hospital's authorised sole admin or owner. Exported information must be handled securely and shared only where authorised.

A Customer intending to stop using the Platform should arrange export before closing the account and contact support regarding any outstanding export requirements.

Account and profile information is retained for 90 days after account closure, subject to applicable legal requirements.

Medical-record retention is governed separately by applicable requirements and the Privacy Policy. The 90-day account/profile period should not be interpreted as an unconditional promise that every patient record will be deleted after 90 days.

Account closure, subscription expiry and cancellation are distinct events. A request for account closure should be made expressly to support.

Personal and medical information is handled as described in our Privacy Policy.

Support engineers do not have access to the patient database as part of their support role. Database access is restricted to authorised personnel with the necessary server or database permissions.

Users must not attempt to access another clinic's records, bypass permissions or disclose information outside their authorised role.

Customers should promptly report suspected security incidents to support@checkup.care.

You must not:

• Use the Platform for unlawful or fraudulent activity.
• Impersonate a person or misrepresent professional credentials.
• Access, disclose or alter records without authorisation.
• Falsify prescriptions, certificates, billing or clinical documentation.
• Upload malicious software or interfere with Platform operation.
• Attempt to bypass security controls or access other workspaces.
• Infringe intellectual-property rights or confidentiality obligations.
• Send unlawful, abusive or unsolicited communications.
• Scrape, resell or commercially exploit the Platform without permission.
• Reverse engineer the software except where expressly permitted by law.

Restrictions on inappropriate content do not prohibit legitimate clinical images or records uploaded lawfully for healthcare purposes.

Checkup.care and its licensors retain rights in the software, branding, designs and other Company materials.

During an active subscription or authorised trial, Customers receive a limited, non-exclusive, non-transferable right to use the Platform for their authorised healthcare operations.

Customers grant the Company only the rights reasonably necessary to host, process, transmit and otherwise handle their content to provide the services, support authorised requests and meet legal obligations.

These Terms do not grant the Company unrestricted ownership of patient records or permission to publish private clinical content.

We endeavour to maintain a reliable Platform. Maintenance, connectivity problems, third-party outages and events beyond reasonable control may cause interruptions.

No specific uptime percentage, support response time or service credit is promised unless included in a separate written agreement.

We may improve or modify features. Where a material change affects subscribed services, we will provide reasonable notice where practicable and address applicable contractual obligations.

Customers should maintain appropriate continuity procedures for healthcare operations during an interruption.

We may restrict or suspend access where reasonably necessary to address:

• Unauthorised access or a security threat.
• Unlawful activity or a material breach of these Terms.
• Fraudulent registration or misuse.
• A binding legal requirement.
• Subscription expiry or unpaid agreed charges.

Where practicable, we will explain the reason and allow an opportunity to resolve a remediable issue. Immediate action may be necessary for urgent security or legal concerns.

Suspension does not automatically extinguish patient rights or applicable record-preservation obligations. Contact support regarding authorised export requirements.

Termination does not affect obligations or rights that, by their nature, continue after termination.

Except for commitments expressly stated in a written agreement and obligations imposed by applicable law, we do not guarantee uninterrupted operation or that every software output will be free from error.

To the extent permitted by law, neither party is liable to the other for indirect or consequential losses, including lost profits or business opportunities.

Proposed contractual liability limit: Subject to the exceptions below, the Company's aggregate liability arising from the services will not exceed the subscription fees paid by the affected Customer during the 12 months preceding the event giving rise to the claim.

This proposed limit requires confirmation before publication. It does not apply to fraud, wilful misconduct or liability that cannot lawfully be excluded or limited, and it does not override mandatory privacy, consumer or other statutory rights.

Clinical responsibility provisions do not excuse the Company from responsibility for its own actionable failures.

To the extent permitted by law, a Customer is responsible for third-party claims resulting from its unlawful use of the Platform, unauthorised disclosure of information, infringement of third-party rights or fraudulent content.

This responsibility does not extend to the extent a claim is caused by the Company's own breach, negligence or misconduct.

The parties will promptly notify one another of relevant claims and reasonably cooperate in addressing them.

Neither party is responsible for a delay caused by circumstances beyond its reasonable control, such as natural disasters, government restrictions or widespread infrastructure outages, provided it takes reasonable steps to reduce the impact.

This provision does not excuse confidentiality obligations, safeguards required by applicable law or payment obligations already incurred.

We may revise these Terms to reflect changes in services, operations or legal requirements.

Material changes will be communicated through an appropriate channel, such as email or a Platform notice, with the effective date identified.

Revised pricing and commercial terms apply to future purchases or renewals unless otherwise agreed or required by law. Changes do not retrospectively remove accrued rights or an applicable refund entitlement.

Separate consent will be sought where legally required.

These Terms are governed by the laws of India.

Please first contact support@checkup.care so that we can attempt to resolve a dispute.

Subject to mandatory rights to approach other competent courts, tribunals or authorities, disputes will be submitted to the competent courts at Dehradun, Uttarakhand.

These Terms, the applicable order and incorporated policies govern the services. Where a separately signed customer agreement expressly overrides a provision, that agreement prevails for the relevant subject matter.

If a provision is found unenforceable, the remaining provisions continue to apply.

A failure to enforce a provision on one occasion does not waive the right to enforce it later.

Nothing in these Terms limits rights or obligations that cannot be excluded by agreement under applicable law.

For privacy-related grievances:

Grievances will be handled within the timelines required under applicable law.